Riviera New Zealand introduces new concierge service

Auckland, New Zealand:  Riviera New Zealand has just launched its new Concierge Service in a bid to offer Riviera owners the complete walk-on, walk-off service.

Former superyacht captain, Derek Moffat leads the Concierge Service team, and brings with him 10 years experience captaining and crewing superyachts in the USA, Caribbean and the Mediterranean.  Derek is also a qualified master to 500-gross tonnes.

Derek and his dedicated team have recognised a growing demand for walk-on, walk-off boat ownership, which is why they have tailored several packages to suit owner requirements including, mechanical maintenance, safety equipment maintenance, navigation, grooming and detailing, provisioning, and laundry.

“The objective of the Riviera Concierge Club is to enhance Riviera owners entire boating experience.  It’s very flexible and allows people to tailor an individual package to suit their needs, from basic engineering and maintenance through to the complete package including re-fuelling and pre-trip provisioning,” Derek said.

“We have some owners who don’t live in the area so this service is perfect for them as it takes the worry out of boating, allowing them to fly into Auckland on the Friday and take the boat out for the weekend with the confidence that the maintenance and safety equipment has been checked, as well as the convenience of having the boat fully provisioned for their weekend away.  When they return they simply hand us the keys and we take care of the rest.

“Our provision service is flexible from stocking up the bare essentials such as condiments all the way through to fully catered meals.  We provide the best specialty meats and high quality produce.  If an owner tells us they will be away for four nights and they like chicken and steak, we can have all the meals packaged up with the ingredients and a recipe for each meal, or alternatively we can provide fully catered meals and frozen meals, depending on the owners requirements.

“We also offer a laundry service so owners can just fill the laundry bag on their way back into the harbour and leave it on the boat for us to collect, launder and return to the boat.

“Riviera Concierge Service is a smart choice to keep your asset in the best condition.  Our aim is to ensure all of our owners get the best out of their boating by making it enjoyable and easy.”

R Marine New Zealand managing director Bruce McGill said no two vessels were alike which was why the Concierge Service was tailored to individual requirements.

“Many owners enjoy having some hands-on involvement with their boat, which is why the Concierge Service can be used in its entirety or just utilised to fill in the gaps.

“When a client arrives at their boat for the first time to find it fully serviced and detailed with fresh produce and chilled wine in the fridge, they seldom look back.”

Riviera’s Concierge Service department carries out an annual inspection on the boat, compiles a report and works out a maintenance schedule for each boat.

There are several packages available.  Owners can choose from a range of items in each package and combine to create their own package for their boat.

The Packages Include:

Mechanical Maintenance and Inspection
Monthly, quarterly and annual inspections are carried out on each vessel.  Some owners may choose to carry out certain work themselves and the package can be adapted to suit individual needs

Safety Equipment Maintenance Package
Regular checks of safety equipment ensuring it is operational, in date and stowed correctly.  Additional equipment such as First Aid Kits and emergency grab packs can be sourced and installed on the boat if required.

Navigation Package
Quarterly operational checks on all navigation equipment, and annual updates for your electronic and paper charts.

Provisioning Service
This includes re-fuelling, fully stocked fridge with refreshments and snacks, fresh ready made meals for day trips or frozen meals for overnights.

Concierge Haul Out and Antifouling Service
We liaise with the boat owner and haul yard to most effectively plan and complete all hardstand work in the shortest possible time.  An extra service includes a qualified skipper to collect and return your boat once the work is complete.

Laundry Service
We can arrange to have your used towels, linen and clothes collected from your boat, laundered and returned to your vessel.

Grooming Service
You can also choose a regular grooming programme to keep your vessel looking good and protected from the elements.

For more information about Riviera New Zealand’s Concierge Service call 09 302 2511, email sales@riviera.co.nz or visit the team at R Marine, Unit 11, 158 Beaumont Street, Westhaven, Auckland.

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